Operations and compliance
Operations and compliance is the layer where technological freedom connects to responsibility. In the Gamble Hub ecosystem, compliance is not an external limitation, but is built into the process architecture itself. It ensures the transparency, reliability and sustainability of the entire network without bureaucratic barriers.
In the classical sense, compliance is control after action. In Gamble Hub, it becomes part of the operational logic: each operation is checked, recorded and verified at the protocol level. This creates a balance between speed and safety, making compliance a natural part of the job.
Gamble Hub operational compliance principles:1. Automation of verification. KYC, AML, KYB and sanction filters are built into transaction chains. Source checks, partner audits, and customer identification occur in real time.
2. Data transparency. All actions are logged, accesses are delimited, and the history of changes is stored in a secure environment.
3. Delegation without loss of control. Each role has clearly limited permissions - you can edit content, manage limits or reports, but only within delegated rights.
4. Regulatory compatibility. The architecture supports the requirements of MGA, UKGC, Curacao, ONJN and other jurisdictions without having to change the codebase.
Compliance in Gamble Hub is not an external check, but a built-in trust protocol. It provides predictability and protection for all parties: operators, partners, studios and players. At the same time, it does not slow down processes - the compliance system was designed together with the architecture, and not on top of it.
Each participant in the ecosystem has its own level of visibility and control. The chain owner sees all his substructures, their limits, reports, statuses and logs. Any action can be tracked and, if necessary, pumped out without compromising other circuits. This creates not only security, but auditable predictability - a key feature of a mature network.
Operations and compliance in Gamble Hub are not about bans, but about the trust architecture.
The system makes compliance a natural process in which control is embedded in data logic and risk becomes a manageable parameter.
Here, regulatory standards become not a limitation, but a guarantee of quality.
Gamble Hub turns compliance from a duty to a competitive advantage.
Key Topics
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AML policy and transaction control
Full AML guide for iGaming platform: risk-based approach, KYC/EDD, sanction and PEP checks, transaction monitoring and behavioral scoring, velocity/structuring rules, investigations and SAR/STR, MLRO work, evidence-by-design and retention, integrations with Payments and Providers, KPI/OKR and 30/60/90 Implementation Plan. Includes policy templates, SOPs, Controls-as-Code, and checklists.
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KYB Partner Verification
KYB (Know Your Business) step-by-step guide for iGaming: partner taxonomy (affiliates, payment/game providers, aggregators, studios, media agencies), risk screening (UBO/sanctions/negative media), corporate document verification, contractual guard rails (marketing/advertising/SLA/chargebacks), monitoring violations and re-faith. Includes partner registry data model, Controls/Policy-as-Code fragments, RACI, KPIs, checklists, and 30/60/90 implementation plan.
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Sanction screening and PEP filtration
Practical Guide to Sanctions and PEP Screening for iGaming Platform: Sources of Lists and Updates, Risk-Based Policy, Exact and Fuzzy Matching, Transliteration/Aliases, Negative Media, Periodic Rescreening and Risk Events, KVC/CCP/Payments, Evidence Base and Privacy, KPI/OKR, Anti-patterns. Policy/Controls-as-Code, SOP, checklists and 30/60/90 plan are included.
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Compliance Risk Matrix
Practical guide for construction and operation of compliance risk matrix: unified probability/impact scales (5 × 5), categories and scenarios (AML/KYC/KYB, sanctions/PEP, payment fraud, RG, advertising, data protection, vendors, regulatory reporting), KRI/KPI metrics, thresholds, RACS I, escalation process and registry templates. Contains ready-made control mapping examples and maturity checklists.
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AML and KYC Reporting
Complete guide to building an AML/KYC reporting system: report types (regulatory, banking/PSP, internal), deadlines and frequencies, data structure and lineage, quality control, reconciliations, KRIs/KPIs, form templates, RACI, automation (ETL/SOAR), storage and audit. Includes examples of tables, JSON schemas, SQL aggregations, checklists and playbook and escalations.
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Incident and leak response
Complete iGaming Incident and Data Breach Response Guide: Severity Classification, Triggers, Escalation SLAs, War-room/Bridge, Technical Containment/Eradication/Recovery, Forensics and Evidence Chain, Communications (Internal/External), Regulatory/Bank/User Notifications, Reporting and Post-Mortem Templates, MTTD/MTM Metrics TR/MTTC and exercise roadmap.
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Privacy Policy and GDPR
A practical guide to developing and maintaining a Privacy Policy in accordance with GDPR/UK GDPR/ePrivacy: legal bases, rights of subjects, RoPA, DPIA/DTIA, cookie banner and consent management, cross-border transfers (SCCs/TIA), handlers and sub-processors, storage and deletion, security and audit trail, leak notifications, RACIs, checklists, and sample items for public policy.
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Roles within GDPR (Controller vs Processor)
A step-by-step guide to differentiating Controller/Processor/Joint Controller/Sub-Processor roles in the iGaming ecosystem: definitions of how to define a role in practice, RACI, DPA structure/SCCs/IDTA, RoPA, DPIA/DTIA, DSIA processing AR, audit and accountability. Included are a matrix of typical relationships (operator ↔ KYC/PSP/affiliates/hosting/analytics), a "who's who" decision tree, contract clause templates and checklists.
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Роль DPO (Data Protection Officer)
A practical guide to the DPO function: when required, how to assign and enforce independence, area of responsibility and prohibitions, interaction with regulators and data subjects, operational SOPs (DSAR, DPIA/DTIA, leaks, RoPA), metrics and reporting, compliance/security/product RACI, implementation roadmap, document templates and checklists.
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P.I.A.: Assessing the Impact on Privacy
Step-by-step guidance for P.I.A./DPIA: when required, how to screen, map data, assess risks (likelihood × impact), select measures (TOMs), report and monitor residual risk. Includes form templates, checklists, DPO role, communication with DTIA/LIA, integration with CAB/releases, performance metrics and domain cases (KYC/anti-fraud/RG/marketing/vendors).
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Data Breach Procedures
Step-by-step playbook of actions in case of data leakage: how to recognize and confirm an incident, classify seriousness, assemble a war-room, conduct containment/eradication/recovery, forensics with a "chain of evidence," notify regulators/users/partners on time, and then fix post-mortem and CAPA. RACI, SLA, checklists, letter and register templates are included.
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Audit Trails and Access Traces
A practical guide to the design and operation of audit logs and access traces: which events to capture, which fields are required, how to ensure immutability (WORM), signature/hashing, time synchronization, retention and legal holds, PII and secret masking, RACI, SOP investigations and exports, quality metrics, and vendor and integration requirements with SIEM/SOAR/ETL.
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Access policies and segmentation
A practical guide to designing and operating access and segmentation policies: data classification, Zero Trust, RBAC/ABAC and attribute rules, JIT/break-glass, PAM for admins, separation of duties (SoD), network and logical segments (prod/stage/dev, payment perimeter, KYC/AMM L, DWH/BI), multi-lease, vendor access, logging and auditing, metrics/alerts, checklists, and implementation roadmap.
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Segregation of duties and access levels
A practical guide to building separation of duties (Segregation of Duty, SoD) and access levels: Zero Trust and Least Privilege principles, role and attribute model (RBAC/ABAC), data classification levels, JIT/break-glass and PAM, matrices of incompatible functions, request processes/rights audits, export controls, RACIs, metrics, checklists and implementation roadmap.
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Principle of minimum required rights
Least Privilege Implementation Guide: Data and Task Classification, Role and Boundary Design (RBAC/ABAC), JIT/break-glass and PAM, Segmentation and Contextual Access, PII Masking, Logs and Verifiability, Maturity Metrics and KRIs, Issuance/Recall SOPs, re-certification, vendor requirements and roadmap.
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Internal controls and audits
Internal Controls Policy and Practice Guide for the iGaming Operator: Risk Map and Control Objectives, Typology (Preventive/Detective/Corrective), Directories and Owners, RACI and Three Lines of Defense, Design/Operating, Planning and Conducting Audits, Evidence Gathering and Sampling, Nonconformance and CAPA Management, Metrics/KRI, Automation (CCM), as well as checklists and an implementation roadmap.
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SOC 2: Safety Control Criteria
AICPA Trust Services Criteria SOC 2 Practice Guide: Type I/Type II Reporting Principles and Structure, Security/Availability/Confidentiality/Processing Integrity/Privacy, ISMS/ISO 27001/27701 Mapping, Design and Operational effectiveness of controls, evidence gathering and continuous monitoring, audit preparation, metrics, RACI, checklists and roadmap.
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PCI DSS Control and Certification
PCI DSS v4 Step-by-Step Guide. 0 for iGaming operator: scope and roles (merchant/service provider), CDE and segmentation, PAN/CHD/SAD storage/transmission, tokenization and redirect to PSP, SAQ/ROC/AOC types and levels, key requirements (encryption, vulnerabilities, logs, tests, incidents), "Customized Approach" and Targeted Risk Analysis, interaction with PSP/banks, RACI, metrics, checklists and roadmap to certification.
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ISO 9001: operational quality
ISO 9001 Quality Management System (QMS) Implementation Practice Guide: Context and Stakeholders, Process Model, Risk-Based Thinking, Quality Objectives (KPI/OKR), Knowledge and Change Management, Nonconformity and CAPA Management, Internal Audit Program and Management Review, Documentation and Supplier Management, Metrics, RACI, Checklists and Roadmap.
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Risk register and assessment methodology
Practical guide to creating and maintaining a risk register for the iGaming operator: risk taxonomy, card fields, probability/impact scales, matrix and heat map, risk appetite and escalation thresholds, assessment methods (qualitative/quantitative, FAIR/Monte Carlo/TRA), aggregation and KRIs, risk life cycle, communication with CAPA controls and plans, YAML/table templates, RACI, checklists, and implementation roadmap.
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Disaster Recovery Plan (DRP)
DRP Practical Guide for iGaming Operator: Criticality and Dependency Levels, RTO/RPO/RTA/RPO Objectives, Backup Strategy (PITR, Replication, Snapshots), Asset-Asset/Asset-Standby Schemes, Lifting Order (runbooks), Integrity Checks and Reconciliations, Management secrets and keys, DR for DB/caches/files, DR for integrations (PSP/KYC/aggregators), exercises and test types, metrics, RACI, checklists, templates and roadmap.
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Crisis management and communications
A practical guide to building a crisis management and communications system in an iGaming operator: readiness model, escalation and severity matrix, roles and RACI, action plan 0-15-60-24h, work playbooks (security, payment failures, data leaks, regulatory risks, reputational storms), channels and tone of messages, performance metrics (MTTA/MTTR, RTO/RPO, Sentiment), checklists, guard boards and message templates.
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Incident playbooks and scripts
Unified catalog of incident playbooks for iGaming operator: scenario description standards, severity and triage matrix, roles and RACI, detailed steps 0-15-60-24h, checklists, message templates, artifacts, performance metrics (MTTD/MTTA/MTTR, RTO/RPO), as well as audit and training regulations Typical cases: data leakage, payment failures, DDoS, degradation of game providers, regulatory violations, fraudulent rings, affiliate integrations, PR storms.
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Notices of Violations and Reporting Deadlines
A practical guide for the iGaming operator on mandatory notifications of violations and incidents: who, when and where reports; term matrix (DPA/GDPR, gambling regulators, financial intelligence/AML, payment schemes, banks/PSPs, players/partners, CERT/LEA), uniform message templates, RACIs, checklists, evidence base artifacts, retention policy, timeliness and completeness metrics, and audit and exercise process.
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Compliance dashboard and monitoring
A practical guide to designing and operating a compliance dashboard in iGaming: a single KPI/KRI set, data marts (KYC/AML/RG/GDPR/PCI/PSP/marketing/affiliates/game providers), alert rules, severity thresholds, roles and RACI, control timely notifications to regulators, audit artifacts, data quality management and versioning. Includes widget templates, metric formulas, checklists, and a 30-day implementation plan.
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License renewals and inspections
Practical guide for renewing licenses and passing inspections in the iGaming operator: deadline calendar, RACI, register of regulatory requirements, list of documents and evidence, preparation for on-site/remote visits, control of compliance metrics (KYC/AML/RG/GDPR/PCI/game integrity), calculation of fees/guarantees, management Comment CAPAs, letter templates and forms, status dashboard and 30-day implementation plan.
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Code of Ethics and Conduct
Practical guide for employees of the iGaming operator: values and principles, standards of behavior at work and online, prohibition of corruption and conflict of interest, gifts and hospitality, honest marketing and responsible communication, protection of players and vulnerable groups, privacy and data, information security, equal opportunities and prohibition of discrimination/harassment, use of company assets, interaction with regulators and media, whistleblowing channels, disciplinary actions, training, checklists, and a 30-day implementation plan.
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Anti-corruption policy
Comprehensive anti-corruption policy for iGaming operator: principles and coverage, RACI, prohibition of bribes and "facilitation payments," gifts/hospitality/expenses, conflicts of interest, interaction with government officials and regulators, charity/sponsorship/political contributions, due diligence of third parties (suppliers, affiliates, agents), books and records, training and certification, internal audits and investigations, red flags, control procedures, checklists, and a 30-day implementation plan.
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Reality Checks and Game Reminders
A practical guide to implementing Reality Checks (RC) and game reminders in iGaming: goals and principles, RACI, types of reminders (time, losses, deposit frequency, session duration), triggers and intervals, correct texts without pressure, UX/availability, integration with game providers and wallet, data and privacy, KPI/dashboard, check worksheets, templates, and a 30-day launch plan.
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Player Financial Inclusion Check
Step-by-step framework for Affordability Checks in iGaming: goals and principles, RACI, triggers (deposits/losses/behavior/harm markers), sources of data and evidence (documents, bank APIs, verification of income, "source of funds"), risk assessment and market thresholds, verification process (request to decision), UX and correct texts without pressure/without tipping-off, interaction with RG/AML, privacy and retention, dashboard and KPI, checklists, templates and a 30-day launch plan.
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Age verification and age filters
Age Verification Policy and Practice Guide for iGaming Operator: goals and legal grounds, RACI, age verification methods (documents, databases/registries, Open-Banking/MVD API, face match/liveliness, credit registries, mobile operators), age filters in marketing and products, UX copyright without discrimination, data storage and protection, border case processing (16-17/18-/21 + markets), reporting and KPIs, checklists, letter/script templates, technical API and 30-day implementation plan.
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Disclaimers and veracity of advertising
Policy and practical guide for iGaming operator on the use of disclaimers and managing the veracity of advertising statements: principles of fair-marketing, RACI, types of disclaimers (age, RG, bonuses, risks, restrictions), format/visibility requirements, rules for quantitative/qualitative statements and comparisons, confirmation procedure (substantiation) and storage of evidence, versions of creatives and offers, channel standards (Ads/CRM/social networks/affiliates/streams/offline), dashboard/KPI, checklists, templates and a 30-day launch plan.
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Localization of data by jurisdictions
Practical guide to data localization for iGaming operator: classification and cartography of data, RACI, residency vs. sovereignty, storage/processing models (multi-region, data-sharding, edge), cross-border transfers and legal mechanisms, requirements for backups/logs/analytics, vendors and clouds, deletion/retention, audit and reporting, checklists, templates and 30-day implementation plan.
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Delete and anonymize data
A complete guide for the iGaming operator on data lifecycle management: retention policy and deadlines, cascading deletion and crypto erasure, pseudonymization and anonymization, working with backups/logs/DWH, integration with DSAR and localization, vendor control, KPI/dashboard, checklists, artifact templates and a 30-day implementation plan.
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Data Retention and Deletion Schedules
Practical guide for iGaming operator to build and maintain storage and deletion schedules: policy-as-data principle, RACI, data taxonomy and regional profiles, legal grounds and exceptions (AML/licenses/legal-hold), time matrix by category, communication with DSAR/localization/backups/DWH, cascade deletion orchestration and crypto-shred, vendor control, KPI/dashboard, checklists, templates and 30-day implementation plan.
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Data transfer between countries
Practical guide for the iGaming operator on cross-border data transfer: classification of flows and legal grounds, transfer mechanisms (adequacy, contractual clauses, local analogues), Transfer Impact Assessment (TIA), technical and organizational measures (encryption/VUOK-HYOK, pseudonymization, minimization), work with vendors/sub-processors, localization of backups/logs/analytics, journaling and provability artifacts, KPIs/dashboards, checklists, templates, and a 30-day implementation plan.
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Compliance and reporting automation
A practical guide to building compliance-as-code: how to automate regulatory and audit requirements in products and operations. Control map (GDPR/AML/PCI DSS/SOC 2), data and event architecture, DLP/GRC/CI/CD integrations, regulatory reporting orchestration, maturity metrics, checklists, and artifact patterns.
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Continuous compliance monitoring
A practical guide to Continuous Compliance Monitoring (CCM): How to turn regulatory requirements into continuous checks "in the stream" - from policy-as-code and telemetry to dashboards, alerts and auto-remediation. Reference architecture, RACI, metrics, checklists, rule and reporting templates.
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Risk-based audit
A Complete Guide to Risk-Based Audit (RBA): How to Build an Audit Universe, Assess Inherent and Residual Risks, Prioritize, Plan Audits, and Test Controls. Roles and RACI, sampling and analytics techniques, dashboards, metrics, and artifact patterns. Practices for Highly Regulated Environments (GDPR/AML/PCI DSS/SOC 2).
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Policies and Procedures Lifecycle
A practical guide to the full cycle of managing policies and procedures in a highly regulated environment: document hierarchy, roles and RACIs, development, alignment, publication, onboarding and employee attestation, change and exception management, versioning and localization, execution monitoring, auditing and archiving. Templates, checklists, maturity metrics, and evidence base artifacts.
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Communication of compliance solutions in teams
A practical guide to explaining and implementing compliance solutions within the company: audience segmentation, message map, channel selection, RACI, notification templates, understanding dashboards, performance metrics, and playbooks for releases, changes, and crisis situations. Focus on measurability, clarity and speed of adoption.
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KPIs and compliance metrics
A complete guide to the KPI/KRI system for the compliance function: hierarchy of metrics (coverage, effectiveness, efficiency, timeliness, quality, risk impact), formulas and SLOs, data and evidence sources, dashboards, OKR-bundle, thresholds and color zones, as well as checklists, templates and the maturity model.
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Due Diligence when selecting providers
Practical guide to risk-oriented due diligence of suppliers (KYS/KYB): evaluation criteria (legal, financial, security, privacy, technical maturity, compliance, operational SLO), onboarding and monitoring process, RACI, scoring model, binding contractual provisions (DPA/SLA/audit rights), metrics and antipatterns.
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Outsourcing risks and contractor controls
Practical guidelines for outsourcing risk management: risk typologies (legal, operational, information security, privacy, financial, regulatory, reputational), RACI, contractor life cycle (onboarding → monitoring → revision → offboarding), contractual guarantees (SLA/DPA/audit rights), control measures (technical and organizational), metrics and dashboards, checklists and antipatterns.
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Risk Management and Compliance Committee
Practical guide to the creation and work of the Risk & Compliance Committee: mandate and area of responsibility, composition and independence, RACI, meeting regulations, inputs/outputs, agenda, voting and escalation procedure, interaction with audit and information security, year calendar, performance metrics, charter templates, protocols and dashboards.
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Audit Trail Activity Tracking
Complete guide to building and using audit trail: what and how to record, event data model, immutability and signature, privacy and masking, case access, retention and Legal Hold, dashboards and metrics, SOP for incidents/audit/DSAR. Mapping to GDPR/ISO 27001/SOC 2/PCI DSS and maturity model.
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Storage of evidence and documentation
Practical guide to storing evidence and compliance documentation: taxonomy of artifacts, WORM/Object Lock architecture, chain of custody, digital signature and hash receipts, retention and Legal Hold graphs, privacy and access "by case," metrics and dashboards, SOP for audit/incidents/offboarding, audit pack templates and quality checklists.
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Re-audits and follow-up
A practical guide to organizing repeated audits (re-audit) and monitoring the implementation of decisions: triggers and calendar, scope and sampling methods, RACI, CAPA verification cycle, acceptance criteria, metrics and dashboards, SOPs and artifact templates. Focus on provability, sustainability of change and prevention of repeat violations.
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External audits by external auditors
External Audit How-To Guide: Auditor Selection and Independence, Engagement Letter and Scope, PBC List and Artifact Management, Sampling Techniques (ToD/ToE), Walkthrough and Reperforms, Findings and CAPA, Timing and Communication, Audit Metrics-ready "and antipatterns. Focus on immutable evidence (WORM), privacy and predictability of the process.
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Manage fines and claims
Practical guide for managing regulatory fines, customer/partner claims and provider sanctions: classification and prioritization, early warning, evidence collection, damage and reserve calculation, response and appeal strategy, CAPA/remediation, RACI, dashboards and metrics, letter and protocol templates. Focus on financial/reputational risk mitigation and "audit-ready" evidence base.
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Tracking legal updates
A practical guide to building a "radar" of legal updates: sources and monitoring, taxonomy of changes, impact assessment, triage and prioritization, updating policies/controls/contracts, localization by jurisdiction, communication and training, metrics and dashboards, SOPs and templates. Focus on policy-as-code, provability and audit-ready processes.
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Ethical training and certification
Ethical learning policies and practices: code of conduct, anti-corruption and conflicts of interest, privacy and data, responsible communication/marketing, inclusion and anti-discrimination, player/customer protection, AI/algorithm ethics. Turmeric by role, scenario cases, certification and recertification, LMS processes, metrics and dashboards, SOPs and artifact templates, maturity model.
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Regulatory change alerts
How to build a system of regulatory change alerts: signal sources, normalization and deduplication, classification by criticality and jurisdictions, SLAs for analysis and implementation, routing in GRC/ITSM, linking with policy-as-code and CCM, vendor mirror, dashboards and metrics, SOPs and templates. Focus on "early signal → plan → provable execution" with unchangeable artifacts.
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Heat risk map
Practical guidelines for designing and operating a heat risk map: probability and impact scales, scoring models (5 × 5/4 × 4), aggregation by jurisdiction and process, linkage to controls and KRI, dashboards and updates, RACI and SOP, artifact patterns, antipatterns and maturity model. Focus on manageability, "evidence by design" and integration with GRC/CCM.
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Risk scoring and prioritization
Practical guide to risk scoring and prioritization: Likelihood/Impact scales, 5 × 5/4 × 4, FAIR/ALE and Monte Carlo models, RICE/WSJF with risk-adjustment, KRI and threshold escalations, residual/target risk, offsetting controls and waivers, dashboards and metrics, SOPs, and patterns. Focus on provability, assurance-as-code, and CAPA communication.
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Responsibility Matrix (RACI)
Complete Design and Application Guide for RACI Matrix in Operations and Compliance: Principles and Alternatives (RASCI/DACI/RAPID), DoA/SoD Communication, Building on End-to-End Processes (Incidents, DSAR, VRM, Releases), Matrix Templates and Examples, Change and Publication Rules, "evidence-by-design," metrics and dashboards, antipatterns and maturity model.
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Audit and logging tools
A practical guide to choosing, designing and operating audit and logging tools in the iGaming platform: event sources, data schemas, unchangeable storage, search and correlation, alerts and investigations, compliance (PCI DSS, ISO 27001, SOC 2, GDPR), performance metrics and a step-by-step implementation plan.
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Policy Change Log
How to design and maintain a single log of corporate policy changes in the iGaming ecosystem: scope, roles and RACI, data and version model, workflow approval, legal hold, risk and audit communication, integration (IAM/Confluence/Git), metrics, dashboards and a step-by-step implementation plan.
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Compliance and Reporting API
Full guide to API design and operation for compliance and regulatory reporting in iGaming: domain model (KYC/AML/RG/sanctions/audit), data schematics and report formats, security and privacy, versioning and interoperability, idempotency and audit trail, limits and quotas, dashboards and SLOs, and implementation roadmap and examples of requests/responses.