Stakeholder Map

(Section: Ecosystem and Network)

1) Why you need a stakeholder card

• aligns strategic priorities,
• reduces transaction costs of integrations,
• prevents conflicts of interest,
• accelerates decision-making and escalation,
• increases predictability of network development.

2) Stakeholder taxonomy (reference)

Operators/tenants - provide the end service to the user; own UX, payments, localization.
Providers/studios/aggregators - content, directories, APIs/events, SLAs for issuance.
Payment/KYC/AML/risk services - authorization, clearing, scoring, limits, chargebacks.
Partners/affiliates/communities - lead traffic, create media/bots, receive reporting.
Regulators/audit/self-regulation - requirements for reporting, localization, responsible behavior.
Infrastructure providers - clouds, CDN/edge, data providers and oracles.
Developers/extenders/integrators - SDK, plugins, solutions for custom scripts.
Users/players/clients - final value and feedback, fair-use norms.
Investors/advice/management - strategy, capital decisions, risk appetite.
Security/privacy/legal teams - policies, incidents, investigations.

3) Impact × Interest matrix

1. High impact/High interest - close involvement: joint planning, bilateral SLAs, regular sessions.

2. High impact/Low interest - inform on key milestones, keep attention through business metrics.

3. Low impact/High interest - we give feedback channels, self-service portal, documentation.

4. Low impact/Low interest - periodic digests, transparent contract changes.

4) Goals and incentives by segment

Operators: SLA, latency, conversion/retention, compliance, cost of 1k requests.
Providers: share of mappings/revenue by content, transparent reports, predictable APIs.
Payment/CCL: low fraud/chargebacks, authorization speed, fault tolerance.
Partners/affiliates: fair attribution accounting, timely payments, delivery statuses.
Regulator: completeness of reporting, responsibility, protection of vulnerable groups, data localization.
Infrastructure: stable load, forecasting, budget guard rails.
Developers: DX/documentation, sandboxes, backward compatibility, code examples.
Users: honesty of outcomes, transparent conditions, speed and availability of service.

5) Conflicts of interest (typical) and how to extinguish them

Speed ​ ​ vs Consistency: synchronous RPCs against event replication → spread across domains (Strong/Eventual), hybrid SLOs.
Availability vs Cost: geo-replica and egress → caching, cost-aware routing, limits.
Marketing vs Responsible game: aggressive promos against limits/age filters → policies like code, auditing.
Transparency vs Privacy: detailed reports against PII → proofs/hashes instead of raw data.

6) Gevernance and Responsibility (RACI)

7) Communications and escalations

Operational: status channels of incidents, P1-P3 priorities, a single update template (ETA, workarounds, impact).
Product/contracts: release notes, breaking-changes mailing list, Pre-GA/GA calendars.
Audit/reporting: download schedule, signature keys, check receipts.
Escalation: contact matrix (24 × 7), response SLO, duty, problem → owner → action → control cycle.

8) Onboarding and partner life cycle

1. Presale and Due Diligence: Safety/Compliance Reviews, SLA/Economics Alignment.
2. Those. onboarding: keys/secrets, test environment, payload samples, sandbox.
3. Integration certification: autotests of contracts and webhooks, idempotency testing.
4. Go-Live: phased traffic, phicheflags, alerts.
5. Operation: consumption dashboards, quotas, incidents, post-mortems.
6. Evolution/termination: schema migrations, traffic migration, key closure, archive.

9) Map artifacts (what to store)

Stakeholder profile: role, motivation, KPI/OKR, domain ownership.
Channels/contacts: operational/escalatory, support windows, languages.
Contracts/policies: API versions/events, compliance requirements, limits/quotas.
SLA/SLO: goals, measurements, penalties/credit notes.
Risks/debts: known problems, mitigation plan, owners.
History: decisions made (ADR/RFC), incidents, changes in conditions.

10) "relationship health" metrics

TTFI of the integrator (key-to-first-success), certification time.
Share of events with receipts, validity of signatures, webhook lag.
Availability per-channel/partner, p95 latency, MTTR incidents.
Economics: cost of 1k requests/events by partner, egress, share of cash hits.
Attribution fairness: report discrepancies (Merkle-diff), proportion of arbitrages and TTR.
NPS/DevEx for developers and partners, ticket response time.

11) Roles and "persons" (example)

Operator PM: owner of grocery KPIs, trades SLO/value; a means of influence is the prioritization of features.
Provider TAM: responsible for content uptime/catalog; impact - SLA/work plan.
Compliance Lead: minimizes regulatory risks; Impact - Prohibit releases without audit.

Affiliate Manager: grows turnover, requires fair accounting; Impact - Budget transfer

SRE On-call: holds target p95/uptime; influence - gate-kipping releases.
Security/Privacy: protects keys/PII; influence - blocking reviews.

12) Practices of keeping the card up to date

Weekly bruises of area owners; quarterly "map review."

Automatic showcases (data marts) by channels and SLA → status on dashboards.
"Contracts as code": Changes go through PR/CI and mailing to consumers.
Transparent RFC/ADRs with accession dates and migration plans.

13) Risks and anti-patterns

Implicit stakeholders: "forgotten" roles without a communication channel → incidents without an owner.
Hypercentralization of solutions: narrow neck, release delays.
Version chaos: there are no catalogs of schemes/contracts → we break partners.
There is no economic transparency: conflicts over reports and payments.
Over-promising by SLA: expectations> opportunities → fines and loss of trust.

14) Implementation checklist

1. Create a role taxonomy and fill in the profiles.
2. Arrange everyone on the matrix "influence × interest," appoint the owners of communications.
3. Identify RACI by key areas (API, SLA, security, reporting).
4. Start the onboarding portal and integration certification.
5. Include "contracts as code" and breaking-changes mailings.
6. Set up relationship health dashboards and economic showcases.
7. Issue escalations and 24 × 7 contacts; conduct an exercise (GameDay on affiliate incidents).
8. Enter a quarterly map review and a retrospective of conflicts of interest.

15) Specificity for iGaming/fintech

Game providers: Requires fair "provably fair" artifacts and traffic/revenue visibility.
Payments/ACLs: strict authorization/disbursement SLOs, regional trust areas, fraud reporting.
Affiliates: signed webhooks, transparent attribution accounting, status endpoints and SLA payments.
Regulator: reporting schedule, unchanging journals, provability of localization.
Community/streamer platforms: safe promos, age filters, "responsible play" as a policy.

16) FAQ

How often to update the map? At least quarterly and in case of any significant changes in the structure/licenses/regions.
How to measure "relationship success"? A combination of SLO, economic metrics and NPS/DevEx.
What to do when there is a conflict of interest? Apply documented policies, escalations and arbitration on signed artifacts/receipts.

Summary: Stakeholder Map - Ecosystem Systems Management Tool. Formalize roles and incentives, lock in channels and responsibilities, measure relationship health, and automate contract changes. This is how the network maintains trust, accelerates integration and scales sustainably across members and regions.